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AWS Workspaces Login Page Wont Load or Times Out

By Ryan Dorman | January 19, 2021January 19, 2021 by Ryan Dorman

If you have an AWS Workspaces client on Windows that launches but then times out when loading the login fields/page you may have a corrupted registration. Uninstalling and reinstalling the application does not remove your previous registrations so will not fix the problem. You need to clean up the local cached registration info. Quit the Workspaces Cleint Delete the folder C:\Users\Username\AppData\Local\Amazon Web Services Re-start AWS Workspaces and enter your registration code

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Black Screen on AWS Workspace Login

By Ryan Dorman | December 16, 2020 by Ryan Dorman

About 1-5% of our logins to AWS’ DaaS service “Workspaces” results in the session hanging at a black screen. We have found that this is usually due to Windows Explorer not starting correctly. Send a Ctl-Alt-Del to the session, start Task Manager and run a new explorer.exe instance.

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Intune Device Showing New User or Other User at Login

By Ryan Dorman | December 9, 2020December 9, 2020 by Ryan Dorman

We have observed an occasional but chronic issue with our Intune enrolled laptops – From time to time a machine will boot to a screen requesting a password for “New User” or “Other User” without the option to switch to the enrolled user or enter their WHfB PIN. Rebooting the device does not help and none of the other login options work. Solution – Shut down (not reboot) the device while holding down the shift…